Conducting Your Transactions Online
Stay Smart. Stay Secure.
As internet threats evolve, so do the tactics used by cybercriminals. Federal regulators have noted an increase in sophisticated hacking methods and organized efforts targeting financial institutions—leading to online account takeovers and fraudulent electronic fund transfers.
At Diamond Valley Federal Credit Union, your security is our priority. That’s why we want you to know:
- We will never email, call, or message you asking for your username, password, or online banking credentials.
- You can strengthen your own online security with simple, proactive steps:
Personal Security Tips
- Create strong credentials using a mix of uppercase and lowercase letters, numbers, and symbols
- Change your password regularly—every 90 days is a good rule of thumb
- Protect your login credentials from unauthorized access
- Enable Multi-Factor Authentication
- Use a firewall when conducting financial transactions
- Always log off when finished—don’t just close the window
- Monitor your account activity often
For Commercial Account Holders
We may ask business members to perform their own risk assessments and internal controls evaluations. Start by identifying potential risks, such as:
- Passwords stored insecurely or shared openly
- Weak or outdated password practices
- Possibility of internal fraud
- Delayed termination of former employee access
- Lack of dual controls over transaction capabilities
Suggested Controls
- Use password-protected software to store login info
- Conduct employee background checks
- Establish a clear policy for terminating system access
- Divide responsibilities between team members to reduce single-user control
- Perform regular internal or third-party audits
- Maintain strong firewalls to guard against external threats
Consumer Protections
Federal regulations offer certain protections for electronic fund transfers on consumer accounts. These rules:
- Limit your liability for unauthorized transactions
- Outline the steps needed to resolve errors
To take advantage of these protections, you must act quickly. If you believe your login info has been compromised, contact us right away. Review your account statements regularly and report any errors promptly.
For more details, refer to the Electronic Fund Transfer disclosures provided at account opening—or view them online here, or contact us and we’ll gladly share a copy.
If you notice suspicious activity, call the authorities and contact us at 812-425-5152.
Educate Yourself to Prevent Fake Check Scams
If it sounds too good to be true—it probably is.
Fake check scams are a fast-growing form of fraud that could leave you responsible for thousands in losses. Here’s how it works:
A scammer sends you a check or money order that looks legitimate and asks you to send money elsewhere—often as part of a sweepstakes, mystery shopper job, or online sale. The catch? The check is phony, and it can take weeks—or even months—before the fraud is discovered. By that time, the funds may have already been withdrawn, and you’re left holding the bill.
Because federal regulations require financial institutions to make deposited funds available quickly, DVFCU can’t always verify a check’s authenticity before funds are released. You are ultimately responsible for the checks or money orders you deposit.
Be Informed. Be Alert.
To help protect yourself from fake check scams:
- Be wary of unexpected checks—especially if you’re asked to wire money in return
- Never deposit a check from someone you don’t know and trust
- Avoid offers that ask you to keep the transaction secret or “act fast”
- Ask DVFCU to review any suspicious check or letter you receive
If You Think You’ve Been Targeted
Contact Diamond Valley Federal Credit Union immediately at 812-425-5152. We’re here to help protect your finances—and your peace of mind.
